WhatsApp Business Calling : Revolutionizing Enterprise Communication

In today's regulated world, traditional telco calling burdens businesses with compliance hurdles and low customer trust. WhatsApp Business Calling breaks through these barriers, enabling seamless, branded voice interactions within the world's most trusted messaging platform, perfect for BFSI enterprises like yours at MsgKart.

Overcoming Telco Calling Challenges

Traditional telco calling comes with heavy regulations designed to curb fraud, but they often create headaches for legitimate businesses. Navigating registrations, compliance checks, and call restrictions can slow down your operations. WhatsApp Business Calling changes the game by leveraging WhatsApp's massive reach and trust factor.

Building Customer Trust Through Branded Calls

Customers ignore unknown numbers, but they trust familiar WhatsApp chats. With WhatsApp Business Calling, calls come right in the same messaging window under your branded profile, boosting answer rates dramatically.

Imagine a BFSI company running a WhatsApp journey for loan applications. Customers click the Call button to connect instantly, or your team reaches out using the same verified identity. This seamless experience feels magical and builds instant recognition.

The Power of Consent Based Calling

WhatsApp requires explicit customer consent before businesses initiate calls, ensuring

privacy and compliance. Send a simple permission request template like: "Please Allow calls from our representatives to assist with your application

This approach delivers real advantages

• Customers stay undisturbed, so no unwanted calls. Both Customers and Business are happy.

• Only high intent users opt in, leading to much higher first-call conversions.

For inbound calls, it's even simpler. Customers clicking your call button in WhatsApp flows give automatic consent at no extra steps/cost.

Practical Ways Enterprises Can Use WhatsApp Business Calling

Enterprises across BFSI, real estate, and more can integrate this into daily operations

Sales Teams : Embed call permission and call buttons in WhatsApp flows to recover drop offs and other journeys and close leads faster.

Customer Support : Handle customer service calls via WhatsApp, which is far cheaper than traditional IVR systems.

Voice Automation : Bring in voice bots for 24/7 automated interactions for Sales/Customer Support.

Don't let telco limitations hold you back. WhatsApp Business Calling delivers trusted, compliant, high conversion calls in one familiar app. Contact MsgKart today to get started.

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